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2
Exception EXC-0091 Failed

Order Transmission Issue

Order SO-000123 could not be synchronised with the distributor.

Error status
HTTP 504 Gateway Timeout
Timestamp
30 Sep 2026 10:49:07
Integration
Distributor API · Tarsus
Retry count
3 / 3 (auto)
Last attempt
11:04:12 · 30.0 s
Current action
Awaiting operator

Related exceptions

TypeOrderDetailRaisedResolution
TransmissionSO-000123Distributor API timeoutToday 10:49Failed
Out of stockSO-000119Pinnacle: 4 of 10 U6-Pro short-shipped27 SepBackorder accepted · ETA 3 Oct
Price varianceSO-000112Mustek cost +4.2% vs quote03 SepCompleted

Audit / history

  1. 11:04:12Retry 3 failed · 504system
  2. 10:58:30Retry 2 failed · 504system
  3. 10:53:48Retry 1 failed · 504system
  4. 10:49:07Initial transmission failedsystem
  5. 10:47:40SAP Sales Order 30871 createdsap-connector
  6. 10:46:58Order approvedLerato Dlamini
Full audit trail →